FAQs

Yes, Ellipsys Financial Markets is licensed and regulated by the Financial Services Commission Commission (FSC), Mauritius as a Category 1 Investment Dealer (Full Service Dealer, excluding underwriting), pursuant to the Section 29 of the Securities Act 2005, rule 4 of the Securities Rule 2007 and Financial Services Rules 2008. (License No: C111010125).
Opening an live account with Ellipsys markets is quite easy. You need to click on the following link https://elpmarkets.com/Open-Account.aspx fill in your details. Once verified we will send you the USER ID and Password. You can easily download the MT4 MetaTrader ZEN TRADER or Vertex ZEN PRO either on your desktop or on your mobile phone (compatible with Android and iOS).
Yes. You have to fill a Corporate Account Form that can be downloaded from our website www.elpmarkets.com in the Open Account section. Alternatively can be obtained by contacting our Customer Service Department at admin@elpmarkets.com
The minimum deposit to open an account is $ 500 and minimum top-up deposit is $50. We do not charge for bank wire transactions. However, the sending and correspondent bank may charge according to their own fee structure. Should you have any questions about fees, or any other charges please contact admin@elpmarkets.com.
Our website is protected by SSL (Secure Socket Layer). All sensitive information submitted by our clients is automatically transferred by SSL to a secure environment. Our cashier is PCI Level 1 Merchant compliant and ensures that all your data is secured. We are regulated by the FSC Mauritius and funds are parked in client segregated accounts.
Ellipsys Financial Markets does not charge any fees on deposits for Bank Transfers, You may be charged fees from your bank.
You can transfer funds through Wire Transfer, Bank Deposit and other alternative methods. All the details would be mailed once the trading account is opened.
All deposits and withdrawals are in USD.
Yes, if the accounts have been created under the same email address, this can be easily done from your Client CRM. Please login to your account https://elpmarkets.com/ClientCRM and click on “Transfer”. What are your withdrawal procedures?
Yes. You have to fill a Corporate Account Form that can be downloaded from our website www.elpmarkets.com in the Open Account section. Alternatively can be obtained by contacting our Customer Service Department at admin@elpmarkets.com
When you want to withdrawal money from your account you need to login to the Client CRM portal on our website.Click on the "Trading Accounts" tab from the menu at the upper side of the page and then click on “Withdraw”. Please always consider the amount you want to withdraw when you have any open positions as the amount cannot be more than the stipulated margin on the open positions. Also you can mail us at admin@elpmarkets.com and request a withdrawal using the withdrwal form available on our website under Downloads.
The minimum amount for withdrawal is 50 USD or equivalent.
YWithdrawals can be requested anytime but requests after Mauritius 1400 hrs will be processed the next business day. Turnaround time is 1 – 2 business days from the date of receipt of the request.
When you submit a withdrawal request you need to consider that your free margin must exceed the amount specified in the withdrawal. Free margin is calculated as equity less the necessary margin that is required to maintain open a position.
You may request a withdraw as many times as you need.
If your trading account is active and you have made your deposit, then you are ready to start!
Yes, you can have multiple trading accounts (sub-accounts).
Ellipsys Financial Markets does not offer Trade Management Services. The Client is the solely responsible for his trading.
There are different commissions and charges according to the account type you have chosen. Please contact sales@elpmarkets.com for more information.
Yes. Demo accounts are a valuable trading tool to help beginners learn how to trade and allow experienced traders to experiment and test new strategies in a risk-free environment. Please download our Metatrader 4 demo platform ZEN TRADER and Vertex ZEN PRO from our website. Alternatively, the platform can be downloaded from the Google Playstore and IOS platform as well. Under file click on “Create Demo”.The server for MT4 is Zen Trade-Server.For Vertex the server is Zen Pro.
We offer 1:100. If you wish to change your leverage, please contact admin@elpmarkets.com.
ZEN TRADER MT4 can be downloaded on desktop, charge-free, directly from Zen-Trader on a smart device.
ZEN PRO Vertex can be downloaded on the desktop directly from Zen Pro
The markets are closed on the weekend.
Once logged in the platform, please go to Tools/Options and under the “Server” tab, select “Change Password”. Then enter the new password you wish to use and confirm.
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